Implementation and Customer Support Technician

We develop, produce, and sell software solutions for time and attendance management, canteen management, and access control, providing essential support to companies in managing their day-to-day operations simply, efficiently, and securely.

We are looking for a Senior Implementation and Customer Support Technician to join our team and support customers from the implementation of our solutions through to ongoing support, ensuring stable, secure installations and a high level of customer satisfaction.

Main responsibilities

• Install and configure our software solutions in customer environments.
• Configure and parameterize applications according to each organization’s requirements.
• Configure and support Windows Server, IIS, and the services required by the applications.
• Install and configure components such as SQL Server, PostgreSQL, and other application dependencies.
• Carry out network, firewall, and antivirus configurations required to ensure secure implementations.
• Diagnose and resolve incidents by analyzing application logs, Event Viewer, performance indicators, and other diagnostic tools.
• Provide technical and functional support by phone, e-mail, and remote access.
• Deliver training to platform users and administrators.
• Follow up with customers after implementation, promoting correct use of the solutions and identifying improvement opportunities.
• Collaborate with the Sales and Development teams on the continuous evolution of products and services.

What we’re looking for

• Higher vocational diploma (CTeSP) in Computer Science, a degree in Information Technology, or equivalent higher education.
• Experience in implementing and supporting enterprise software solutions.
• Solid knowledge of Windows Server, IIS, TCP/IP networking, and SQL Server (PostgreSQL is a plus).
• Knowledge of Windows systems administration and troubleshooting in client-server environments.
• Ability to diagnose issues using log analysis, Event Viewer, and monitoring tools.
• Comfortable installing and configuring applications and their dependencies.
• Good communication skills and enjoyment of customer contact.
• Initiative, autonomy, and a strong sense of responsibility.
• Organizational, planning, and problem-solving skills.
• Availability for occasional travel.

Nice to have

• Experience implementing enterprise software (ERP, HR, or management solutions).
• Experience in second-line technical support or similar roles.
• Knowledge of English.
• Experience in technical support or helpdesk.
• Experience with virtualization and cloud environments.

The profile that makes the difference

More than someone who masters every technology, we are looking for a curious, organized, and customer-oriented person.

We value professionals who enjoy analyzing problems, communicating clearly, and finding effective solutions.

We’re looking for someone able to take ownership of implementations with autonomy, support customers across varied technical environments, and actively contribute to the continuous improvement of our products and services.

If you enjoy technology, working closely with customers, and solving technical challenges with real impact, we want to meet you.

What we offer

• Joining a solid, growing company.
• Involvement in diverse projects with current technologies.
• Ongoing training and professional development opportunities.
• A collaborative, close-knit work environment where everyone’s contribution makes a difference.
• An employment contract and conditions in line with your experience.